We hope you have a pleasant shopping experience at trailer-light.com. If you are not satisfied with your purchase, we will do our best to assist you with a return. Please read our return policy below for details.

1. Return Conditions

1. Return Period: Returns can be requested within 30 days from the date you received the item.

2. Product Condition: Returned items must be in their original condition, unused, and with all original tags and packaging. We cannot accept returns if the item has been used or damaged due to non-quality issues.

3. Non-returnable Items: Certain items such as promotional items, personalized items, or perishable goods are non-returnable unless there is a quality issue.

2. Return Process

1. Submit a Request: Within the specified return period, please submit a return request via send message to [email protected], and include your order number and reason for return.

2. Return Approval: Once we receive your request, we will review it and notify you of the result within 3-5 business days.

3. Return Address: If your return is approved, we will provide you with the return address and instructions.

3. Refunds

1. Refund Method: Once the return is confirmed, the refund will be issued back to your original payment method. Please note that the time for the refund to appear may vary depending on the payment method.

2. Refund Timeframe: We will process the refund within 7-10 business days after receiving the returned item.

4. Return Shipping Fees

1. Quality Issues: If the return is due to a quality issue, we will cover the return shipping cost.

2. Non-quality Issues: If the return is due to personal reasons (e.g., incorrect size or change of mind), the customer is responsible for the return shipping cost.

Contact Us

If you have any questions, please contact us via:

• Email: [email protected]